privacy policy

Privacy Policy

Effective date: April 24, 2026

Introduction Pro Garage Door Repair & Maintenance ("we", "our", "us") operates this website and provides services related to garage door repair and maintenance. We take your privacy seriously. This Privacy Policy describes the types of information we collect, how we use and share that information, your choices, and how to contact us. This policy includes disclosures required by Google for websites that use Google Ads, Google AdSense, Google Analytics, and related advertising and measurement services.

Information We Collect

  1. Information you provide directly

  • Contact information (name, email address, phone number) when you request a quote, schedule a service, sign up for newsletters, or otherwise contact us.

  • Payment information when you pay for services (processed securely; we do not store full payment card numbers).

  • Any other information you choose to provide in communications, forms, or surveys.

  1. Information collected automatically

  • Device and usage information such as IP address, browser type, operating system, pages visited, time spent on pages, referring and exit pages, and clickstream data.

  • Cookies and similar technologies (see Cookies and Tracking below).

  • Location data when you consent or when derived from your IP address.

  1. Information from third parties

  • We may receive information from third-party services, advertising partners, analytics providers, and social networks, consistent with applicable law and your consent choices.

Cookies and Tracking Technologies We and our service providers use cookies, web beacons, local storage, and similar technologies to collect information about your use of our site. These technologies help us:

  • Provide and personalise content and advertising.

  • Analyse site usage and performance.

  • Remember your preferences.

You can control cookies through your browser settings and opt-out tools provided by advertising networks. Note that disabling cookies may affect site functionality.

Advertising and Analytics We participate in advertising programs and use analytics services, including Google Ads, Google AdSense, Google Analytics, and similar third-party services. These services may collect information about your visits across websites and apps to provide personalised advertising, measure ad performance, and improve advertising effectiveness.

Google and other third-party vendors may use cookies or other identifiers to serve ads based on your prior visits to this site and other sites on the internet. You can opt out of personalised advertising from Google at the Google Ads settings page or by visiting network advertising initiative opt-out resources. We do not control third-party advertising technologies or practices; their use is governed by their privacy policies.

Legal Bases for Processing (if applicable) Where required by law, we rely on the following legal bases to process personal data:

  • Performance of a contract (to provide services you request).

  • Consent (where you have given your consent).

  • Legitimate interests (for business operations, security, marketing, and fraud prevention), balanced with your rights and expectations.

  • Compliance with legal obligations.

How We Use Information We use the information we collect to:

  • Provide, maintain, and improve our services and website.

  • Process service requests, bookings, and payments.

  • Communicate with you about appointments, promotions, updates, and customer service.

  • Personalise content and advertising.

  • Analyse usage and user behaviour to improve our site.

  • Detect, prevent, or otherwise address fraud, security, or technical issues.

  • Comply with legal obligations.

Sharing of Information We may share personal information with:

  • Service providers and contractors who perform services on our behalf (payment processors, hosting providers, analytics providers, advertising partners, crm providers).

  • Advertising partners and networks (including Google) for personalised advertising and measurement.

  • Legal and regulatory authorities when required by law or to respond to legal process.

  • In connection with a merger, acquisition, sale of assets, or bankruptcy—subject to confidentiality protections.

  • With your consent or at your direction.

Data Retention We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

Your Choices and Rights

  • Access and correction: You may request access to or correction of personal information we hold about you.

  • Deletion: You may request deletion of your personal information, subject to legal and contractual restrictions.

  • Opt-out of marketing: You can opt out of receiving promotional communications by following unsubscribe instructions in those messages or contacting us.

  • Cookie choices: You can manage cookie preferences in your browser or through any opt-out mechanisms provided by third-party services.

  • Ad personalisation: Manage ad settings with advertising providers, including Google Ads.

To exercise these rights, contact us using the contact details below. We may need to verify your identity before fulfilling requests.

Security We take reasonable technical, administrative, and physical measures to protect personal information from loss, misuse, una