Terms of service

Terms of Service Effective date: 04/28/2026

These Terms of Service ("Terms") govern your access to and use of services provided by PRO GARAGE DOOR REPAIR & MAINTENANCE ("we", "us", "our"), including but not limited to repair, maintenance, installation, inspection, emergency services, estimates, and any related customer support (collectively, the "Services"). By requesting, scheduling, or receiving Services from us, you agree to be bound by these Terms. If you do not agree, do not request or use our Services.

  1. Eligibility

  • You must be 18 years of age or older, or the legal age of majority in your province or territory, to enter into a binding agreement.

  • By requesting Services, you represent that you have the legal right to authorize access to the property where the Services will be performed.

  1. Service Estimates and Pricing

  • Estimates provided are based on the information available at the time of assessment and are subject to change if additional issues are found during work.

  • Written estimates are valid for the period stated in the estimate. If no period is stated, estimates expire 30 days from issuance.

  • All prices are quoted in Canadian dollars and do not include applicable taxes unless explicitly stated.

  1. Scheduling and Access

  • Appointment times are estimates. We will make reasonable efforts to adhere to scheduled appointment windows but are not liable for delays due to traffic, weather, emergencies, supply issues, or other unforeseen circumstances.

  • You are responsible for providing safe and adequate access to the work area and ensuring pets or hazards are controlled.

  • If we cannot gain access at the scheduled time, we may charge a reasonable trip or re-scheduling fee.

  1. Payments and Invoicing

  • Payment is due as stated on the estimate or invoice. We accept cash, major debit and credit cards, and other payment methods we notify you about.

  • A deposit may be required prior to commencing work. The deposit amount will be stated in the estimate or service agreement.

  • Late payments may be subject to interest or collection charges as permitted by applicable law.

  • If full payment is not received, we may retain possession of parts replaced, and may recover costs through collection procedures.

  1. Warranties and Guarantees

  • We provide warranties on parts and labour as specified in the written estimate or invoice. Warranty terms vary by product and service.

  • Warranties do not cover damage or failure caused by misuse, improper maintenance, alterations, external impacts, acts of God, or other causes beyond our control.

  • If a warranted issue arises, contact us promptly. We will inspect and determine whether the issue is covered under warranty and, if so, repair or replace the affected work or parts at our discretion.

  1. Permits, Codes and Compliance

  • Unless otherwise agreed in writing, the client is responsible for obtaining all necessary permits and ensuring compliance with local building codes. If we agree to obtain permits, required permit fees are the client’s responsibility.

  1. Materials and Parts

  • We will use materials and parts of reasonable quality and suitability for the intended purpose. We may use refurbished or third‑party parts where disclosed and agreed to.

  • Ownership of replaced parts may remain with us unless otherwise requested and agreed upon.

  1. Change Orders

  • Any requested changes to the scope of work must be documented in a written change order and may result in additional charges and revised timelines.

  1. Emergency Services

  • Emergency service requests may incur additional fees. Emergencies are prioritized but not guaranteed to be immediate given existing schedules and circumstances.

  1. Customer Responsibilities and Safety

  • The property owner or authorised representative must inform us of any known hazards (e.g., asbestos, electrical issues, unstable structures).

  • For safety reasons, do not attempt to operate or repair garage doors or related systems yourself while we are on-site or after a diagnosis has been made, unless explicitly instructed.

  1. Limitation of Liability

  • To the fullest extent permitted by law, our liability for any claim arising out of or relating to the Services is limited to the amount paid by you for the specific service that gave rise to the claim.

  • We are not liable for incidental, consequential, indirect, punitive, or special damages, including loss of use, loss of income, or property damage not caused by our negligence.

  • Nothing in these Terms limits liability for gross negligence, wilful misconduct, or other liabilities that cannot be limited by applicable law.

  1. Indemnification

  • You agree to indemnify and hold us, our employees, agents, and subcontractors harmless from claims, liabilities, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your negligence, or your failure to disclose hazards or provide access.

  1. Subcontracting

  • We may subcontract portions of the Services to qualified third parties while remaining